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All systems operational
Set up your Vughy space, onboard your agency, and start your first workflows.
How orders reach Vughy’s backend team and how you communicate with travelers.
Bundle flights/hotels/visas/leads into repeatable products.
Launch a storefront without hiring a developer for every tweak.
Operate as name@brand.com—not name+agency@gmail.
Trials roll into paid tiers; usage-based visa fees reconcile monthly.
Responsible handling of passports, payouts, and client trust.
Embed Vughy data in your own dashboards (Scale workspaces).
Short, practical explanations you can skim or paste into internal FAQs.
Your profile powers quotes, invoices, and the website Vughy can generate.
After signup, complete your agency legal name, brand name, timezone, and support phone. Agents see this information on confirmations and itineraries.
Upload a logo (PNG/SVG) so quotations and PDFs stay on-brand.
If you migrate from spreadsheets, sketch your typical customer journeys (visa-only vs package) so onboarding can tailor defaults.
Add sales, ops, or finance colleagues with controlled access.
Use Settings → Team (or equivalent in your Vughy build) to send email invitations. Roles usually separate quoting, filings, billing, and admin.
For security, revoke access promptly when agents leave—and rotate shared inboxes referenced in Vughy.
Move from WhatsApp logs and spreadsheets without losing history.
Export CSV from your spreadsheet with columns such as Name, Phone, Email, Country, Tags, and Notes. Vughy’s importer maps fields and warns on duplicates.
Treat passport numbers and nationality as sensitive — import only fields you legally need.
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Choose nationality + destination + visa type from live rulesets.
Start from CRM or Packages: select traveler citizenship, passport validity, planned travel dates, and purpose.
Upload supporting scans (passport biodata page, photographs, itinerary). Incomplete bundles delay filing — the dashboard flags gaps.
Agents keep selling; Vughy’s operations side handles embassy portal work and escalations.
Financial proof, itineraries, invitations, biometrics—it changes fast.
Each destination page summarizes current document categories and optional vs mandatory items.
When embassies add rules (travel insurance, onward tickets), Vughy updates checklists—you won’t memorize every change.
Explain to travelers that official translations may be necessary for stamped documents.
Statuses mirror operations—submitted, with embassy, biometric needed, picked up.
Share read-only timelines with anxious clients so inbound calls shrink.
If a refusal happens, escalate via support with reference IDs so underwriting can advise on reapplication windows.
Templates help you replicate successful bundles across seasons.
Create a reusable shell (nights in city A, excursions, markup rules). Duplicate for dates or fairs.
Attach optional visa SKU costs so quotations auto-adjust when embassy fees fluctuate.
Keep accounting honest when airfare is commissionable but visa filing is passthrough.
Split line items clearly for customers and your finance team.
Use notes for multi-country trips when lead travelers diverge.
Send branded microsites links or WhatsApp summaries.
Publishing generates responsive pages with terms, payment links, optional PDF export.
Track opens so sales knows when to nudge politely.
CNAME/A records + HTTPS handled by Vughy automatically once verified.
Point your subdomain (e.g. trips.yourbrand.com) to Vughy’s target per instructions in Website → Domain.
Propagation can take minutes to hours; keep TTL moderate before large campaigns.
Hero text, palettes, testimonials, and blog integration.
Use Vughy’s section library to reorder trust signals (testimonials > stats > package highlights).
Keep mobile preview open—many travelers book entirely on WhatsApp-linked mobile browsers.
Fresh content boosts both Google and outbound sales ammunition.
Pair marketing pages with blog posts Vughy can render—visa news drives intent.
Use descriptive headings and internal links toward package CTAs.
Issuing addresses for sales@, filings@, and finance@ keeps threads tidy.
Provision through Email settings once domain DNS is authenticated.
Forward legacy Gmail only during transition—not forever—for compliance tracing.
Use IMAP/app passwords Vughy provides per mailbox.
Enable calendar sync optional for appointment-heavy boutiques.
Remind teammates to encrypt devices when passports are discussed over email threads.
Disclaim pricing volatility for FX-sensitive destinations.
Include AML/KYC disclaimers locally when required.
Link back to Vughy privacy terms for cookie/data handling.
Platform subscription vs per-application costs appear separately.
Export invoices for bookkeeping in QuickBooks/Zoho equivalents.
Flag unexpected spikes—often linked to embassy fee increases Vughy passes through.
Align seat counts with staffing before peak season.
Schedule changes before billing cycle cutoffs.
Downgrading may freeze advanced automations—export reports first.
Most agencies convert after first successful visa payouts.
Use onboarding success metrics (first package sold, lead capture) shown in Vughy highlights.
Talk to Growth if you’re blocked on payment gateways regionally—we often suggest alternates.
GDPR-aligned exports on request—with audit traces.
Use Compliance → Export for structured JSON/CSV snapshots.
Expect identity verification delays for abusive export patterns.
Require TOTP/device keys for admins at minimum.
Roll out phased: finance & visa ops first.
Store backup codes offline per security policy—not in Slack screenshots.
You remain the retail agent of record—we provide tooling.
Consult local counsel for money-transmitter or travel-law nuances.
Vughy’s Security brief summarizes platform controls for your insurers.
Domain-restricted keys + HTTPS-only posture.
Generate keys inside Developer settings tied to sandbox vs production parity.
Never ship keys inside mobile apps shipped to travelers—backend proxy only.
Subscribe to filings state changes.
Verify signatures Vughy includes on each webhook request.
Acknowledge HTTP 200 within 10s ideal for automated retries ladder.
Burst allowances protect shared infrastructure.
Cache country metadata longer than quoting traffic.
If you slam burst limits during marketing pushes, prefetch reference data proactively.
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Common questions about using Vughy, billing, and support response times.
Most agencies finish core setup inside a weekend: profile, importer, mailbox, domain. Visa filing speeds depend more on embassy calendars than Vughy itself.
No—Vughy is invisible infrastructure. Clients continue to WhatsApp/email your brand; operations stay white-labeled.
You’ll receive a structured refusal dossier plus recommended next windows. Vughy does not substitute for legal counseling but shares operational playbook patterns.
Some plans permit seasonal freezes. Talk to Billing before high season blackout dates so we can schedule seat retention fairly.
150+ corridors are modeled—density varies. Use Vughy’s partner channel if you urgently need corridor validation before quoting a marquee client.
Yes: live onboarding webinars, loom walkthrough library, plus optional paid accelerators for franchises migrating fleets of sub-agencies.
Our team responds within one business day. Growth and Scale customers get priority chat.
