Law Enforcement Requests

Send law enforcement and government information requests to legal@vughy.com. Use a clear subject line such as “Law Enforcement Request — [Agency] — [Matter reference]”.

If you cannot reach that mailbox, you may also use hello@vughy.com with the same subject line. Do not use the public marketing chat widget or agency support channels for legal process.

To review and respond efficiently, please include:

We evaluate each request under applicable law and our Privacy Policy. We may produce account registration details, billing metadata, IP or access logs we retain, and other records we control for Vughy-operated systems — when a valid legal process requires it.

Customer data held inside an agency’s Vughy workspace is typically controlled by that agency. In those cases we may be limited to directing process to the agency, or producing only what law and our agreements permit. We do not provide data we do not hold or that would require creating new analysis beyond our retained records.

If there is an imminent risk of death or serious physical injury, mark the subject line “EMERGENCY — Exigent Request” and include a brief factual statement of the emergency, the specific data needed, and why delay would increase the risk. Email legal@vughy.com immediately. We may disclose limited information consistent with applicable law before formal process is completed; we may still require follow-up legal process afterward.

Unless prohibited by law or a court order (or where notice would create a risk of harm or impede an investigation), we may notify affected account holders before disclosing their information. If your process includes a non-disclosure or delayed-notice order, attach it with the request.

If you need records preserved while process is prepared, email legal@vughy.com with “Preservation Request” in the subject line, the account or identifiers involved, and the time range. We will take reasonable steps to preserve available records for a limited period consistent with our policies and applicable law.

We aim to acknowledge valid requests promptly during business days. Complex or incomplete requests take longer. Emergency requests are prioritized. Sending incomplete documentation will delay review.

Individuals seeking their own data should use the rights process in our Privacy Policy (hello@vughy.com). Sales, demos, and product support should use the Contact page — not this channel.